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...Happy Clients

Here are just a few excerpts from our library of Happy Client cards and letters. We remain at their service.

You have my highest recommendation.

Thank you so much for the way you handled the sale of our home. We are singing your praises to anyone thinking of moving.

Thank you once again for all of your assistance in the sale of my mother's house. As I am sure you know, it was a very difficult time for the family. Your professional services, as well as your personal concern, were greatly appreciated. Your fame has now spread to the refrigerator in Disney Australia. World domination next?

It's been almost exactly one year since you sold our home and we have yet to properly thank you. You and Joseph - and your team of professionals - walked us through your established pre-sales process - which gave us an immediate sense of confidence in your skill and ability to market and sell our home. You crafted an attractive, truthful sales sheet, prominently placed our Open House announcements in well read publications, gave us practical tips to help us market our home effectively - and arranged our first tours. We gained more foot traffic in the first two weeks than we'd had in the previous two months. After having our home professionally photographed you got it placed on the cover of Phoenix' Home Buyer's Guide! And if that wasn't already doing the impossible, we had an acceptable offer in our hands within the first 20 days. You delivered on every one of your promises - and we felt in control of the sale the entire way.

Joseph and JoAnn, you and all of you at your office have been an outstanding model for business that we and our children have benefited from experiencing first hand. Many times we have spoken of your rare combination of business acumen, fine character, genuine caring in both word and deed for your clients and everyone that works with you, as well as your motivation to be excellent at what you do. You all are a rare example. Thank you so much! We have certainly been the benefactors in this fine relationship. It's more than words can say.

Although we aren't quite finished with this selling process, we now believe it is really happening. A great part of the success of this venture goes to you. We feel really fortunate to have you on our side guiding us through a difficult process. We enjoyed your warmth, knowledge, sincerity and unflappable exterior. It was a lucky day when Joseph's creative talents lured us to you. We sincerely hope that if you are ever in Western North Carolina, you will come to visit us. There will be fresh bread and an apple pie baking!

Just a quick note to thank you for meeting with us last weekend, hearing us out and putting up with a relatively demanding client. Your professionalism and business approach to the sale of real estate was exactly what I was looking for and refreshing. More importantly, thank you for your persistence in obtaining a buyer for our house. We look forward to working with you to find a suitable house closer in.

We want to say thank you! It was a wonderful experience from the beginning to the end. Your staff was so professional, yet you were very caring and made us feel like part of your family. We will definitely recommend your services to our friends and family.

I can't begin to thank you for all the work you put in on trying to sell my home. Your efforts went over, above, and beyond what any client would expect. I am so grateful for your help. It is difficult to believe that a year has passed since you sold our home and helped us purchase our new home. With a year's worth of hindsight we appreciate even more the effort and accomplishments you put forth on our behalf. As professionals I know that you take great pride in how you work with people and how you take what can be a difficult situation and turn it into as pleasant an experience as possible.

We just want you to know that we value all of your efforts and especially the humor that you brought to some of the more tense moments. We will continue to recommend you when the occasion presents itself.

Stan and I want to thank you all for your help with selling our home. Your attention to detail was greatly appreciated. Everything went smoothly due to your knowledge of what all had to be done. You have put together a good service list.

Where do I begin to thank you for each and every big and little thing you did to sell our home. For all of the patience, hand-holding, consoling, question-answering, reassuring, negotiating, creative problem-solving...heck, I could go on ad nauseam...you know what you had to do to get this job done...I am truly and deeply grateful. What hard workers you all are! In the midst of a stressful event, your talents, charm and warmth made the journey bearable. We are so happy that the house is sold and I bet you are just as happy (if not more so) that this is behind us now. Thanks a million for your expertise and your big beautiful hearts in seeing this through to the end.

Our family would like to thank the entire Callaway Team for all your great help. We called the Callaways after a poor experience with a REALTOR® trying to sell our house. After three months of no progress, we learned that we should have started with the Callaways. Joanne and Joseph came over to the house and immediately put our minds at ease that selling our house was going to be OK. Your strength gave us the confidence that buying and selling homes can be a pleasant experience. We will certainly use you in the future and highly recommend you to everyone.

Thank you so very much for having our home featured in the Arizona Republic today! I really appreciate your following through on the marketing efforts you presented to me on the day we listed with you; it means a lot to both of us. Also, your team has been a pleasure to work with, very nice and always available. Obviously, I am looking forward to getting our home sold, but you and your team have made this experience as smooth as I think possible thus far.

Let me start by thanking both you and your entire team for helping us to sell our previous home and finding our new one! Even with a tight timeframe in which to close escrow on both homes, Those Callaways have served us well as our agents. We have, and will continue to recommend you to others.

Our surprise meeting after the Diamondbacks ball game made me realize how remiss I have been to express our gratitude to you and your family for relocating us. It was such a pendulum swing of emotions for us. Besides guiding us steady to the house with all that we were looking for, you went many extra miles for us that I don't think anyone else would have done. Plus, you are very diplomatic, handling the different directions selling the house entailed. We would not hesitate to ask for your services again and we would hardily and heartedly refer you to anyone who would ask us for a referral.

Just want to thank you for absolutely everything. I just can't say enough to thank you for all you did to make this move turn out right. Way above and beyond the call of duty. I know I was a hard case! This house is perfect. Thank you all so much, you are all great and I will never forget all you have done. And I know it was a lot.

Thank you for featuring our home in last Sunday's Arizona Republic. The ad was so big in the open house section, we almost missed it! We appreciate the effort you're making to sell our house. Your whole staff is great.

Our family would like to thank the entire Callaway Team for all your great help.

We called the Callaways after a poor experience with a realtor trying to sell our house. After three months of no progress, we learned that we should have started the Callaways. JoAnn and Joseph came over to the house and immediately put our minds at ease that selling our house was going to be OK.

Michael worked diligently to help me find the perfect house only to hear "no, this wouldn't work" many, many times. He never gave up, and yes we did find the perfect house for us.

The family that chose to purchase our house was blessed with challenging personalities (to say the least), and unfortunately, Those Callaways were put to the text. Kelly did more behinds-the-scenes work than we will ever know. She helped us make sure all the repairs were done and had all her trusty "fixit" people there before we could even get a call out. Additionally, when Kelly couldn't make it out to the house for one of our tragedies, someone else was there without even blinking an eye.

As the closing came closer and closer I was on the phone to the Callaways office multiple times a day and always was greeted with a kind and courteous voice.

Our buyer did everything in his power to make the closing of our house unpleasant. He challenged everything and anything he could throw at the Callaway Team and you were always there to handle each and every issue (and we know there were many!). Again, the behind the scenes work continued and I'm sure it was more than we realize. But rest assured, our entire family appreciates it more than you know.

We are completely moved into our new house now and couldn't be happier. Our girls love all the space in the backyard and their new playroom. Furthermore, we accomplished our main goal, which was to get our new son's bed out of the family room and into his own room. We really loved our old house and made the change due to our growing family; now we realize how much we love this house. My new favorite saying is "Let the decorating begin!"

Again, thank you the entire Callaway Team. Your strength gave us the confidence that buying and selling homes can be a pleasant experience. We will certainly use you in the future and highly recommend you to everyone.

This letter is directed to each and every one of you working under the respected name of "Those Callaways," a name much deserving of its reputation. I just have to make mention to each I have encountered for one reason or another that our experience both as a seller and a buyer was a very pleasant surprise.

As most assume, the process of selling a home from start to finish is and will be cumbersome to say the least. I will admit there were a few surprises as to the process your agency sets in play upon the listing commitment however, the reasoning behind the steps involved were obvious from the start. As well, the system answers the many questions that present themselves prior to the time and date of one's Open House. Ultimately, the sale itself becomes just one of the final steps, once again a pleasant surprise.

The personnel I mention last for the mere fact they are the best. Because of Maggi, Donna, Kelly, and please forgive me if I fail to mention anyone, for without a doubt they are all contributors to your agency's success. The personal attention and pleasant manner in which each identified their position within the agency's chain of command, made all the difference in the world. No surprises, No misunderstandings which in turn produced No mistakes, as we all know are costly in some way or another. Your company is a model to be followed and I will always preach the difference from this day forward to anyone considering a future sell or buy for themselves or friends.

In closing, please allow me to make special mention of Gail and April the "Stagers" you sent as Part One of the process. They as entrepreneurs were most expressive as to why they were standing in my kitchen and they were personable enough for me to automatically follow their lead, question little as to why we were switching furniture and boxing clutter. Within two days and twenty hours, I was sleeping that night at some resort, couldn't get over the feeling "it wasn't our house; we were in someone else's home." I stared at the difference before turning off each room light. I can't say much more than that. As women and female, they should be immensely proud of themselves and the message they send as both, they as quality people shown through the work they do.

Both of us want to say thank you and tell you how much we appreciated working with you on the sale of our home. We can't tell you how much we appreciated every detail, from start to finish, that you provided and smooth everything went. We couldn't have asked for anything better. Just to let you know the realtor who represented the buyer gave you a wonderful compliment also and said she doesn't often do that in today's world, but she thought everyone within your organization was very professional and courteous.

Again thank you all for the wonderful and professional job that you provided to us. We will definitely give you a call when we plan on selling our next home and will make sure to give you as a reference to anyone that we know who will be selling or purchasing a home.

I am sending you an informal letter of appreciation for reasons I have made mention several times prior throughout the many conversations we have had. Unfortunately, when compliments are made as part of conversations their importance seems to dilute the intention of the mention. So, I send this note as the start of your day to remind you just how much we appreciate both you and Joseph.

We have to admit you're this year's welcomed bombshell. As we get older every year it seems our senses dim, we take little notices to the people placed in our paths because more often than not, they try little to make an impression, because they don't have to. I usually expend as little energy myself on people these days. I do what I say and what you see is what you get. My rule of thumb is to try my best to throw bits of humor to each, in hopes of leaving them with a positive impression, my insurance they will pick up the phone the next time I may come calling or one reason or another. Until you.

You Joann, first and foremost shine bright as a woman. You as a person silently send a message by your forthright nature in which you conduct yourself and all those under your wing. You exude strength and prove the power of inner drive dictated by honesty.

You always shoot straight from the hip leaving little question as to your expectations of those fortunate enough to meet you, makes people want to get to know you and as well you automatically instill the needed trust of your knowledge that benefits them, regarding they take notice to such importance. That my fine lady is some accomplishment in today's world of personal living and even more rare in the realm of today's business. You as a person inspire me.

In closing, I will always remember my predetermined impression and persona I had of the Joann Callaway I confirmed an appointment with and soon to stand at my front door. No hair up in a French twist, no seam lined stockings and heels, laden with perfume, offering nothing but a junk yard dog effort to sell our house. Instead, a real woman, warm to the core. The JoAnn who compliments her husband's presence and contribution to her goals as an equal partner of their shared success so greatly deserved because you earned it together through joint efforts.

So, friends we will always be and hope you always know just how respected you both are in our eyes and will always boast in pride that we got the chance to know you both.

Life is Good!

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